EWN Network News

Member Content

No comments

Still, organizations that want the cost-savings and flexibility that cloud computing promises have little choice. There are still few official cloud standards governing the industry, so cloud contracts from different providers are difficult to compare side by side – and they can be riddled with pitfalls for uninformed customers.

That’s all due to change, albeit gradually, according to the Cloud Standards Customer Council. The user advocacy group gave a live webinar Thursday presenting its updated guide “Public Cloud Service Agreements: What to Expect and What to Negotiate Version 2.0.”

One of the speakers in the webinar, John Bruylant, founder of cloud services broker TheCloudTurbo, said there are a number of cloud industry developments regarding cloud service agreements, including the International Organization for Standardization’s ISO 19086 and the Slalom project. Both aim at standardizing language used in cloud service contracts, terms of the agreements and the metrics cloud providers use to track services.

Another speaker, Mike Edwards, who works on cloud standards at IBM, said the portion of ISO 19086 laying out terminology standards on commitments to customers made by cloud service providers will be released in the next two months.

“Hopefully, that will help bring some consistency to different cloud service agreements and make it easier for customers to understand what they’re getting,” Edwards said.

The Cloud Standards Customer Council’s Claude Baudoin presents a list of pointers on understanding and evaluating cloud service agreements in this SearchCIO tip.
1 comment
Oldest
Send me notifications when other members comment.

jlunagar2003 — 5 Aug 2016 7:27 AM

The importance (and need) of standardisation for cloud SLAs (service level agreements) is evident, but equally important is the need to develop effective guidelines to support cloud customers willing to reap the full benefit of standards. This is particularly true for small and medium-sized enterprises (SMEs), which in many cases are neither cloud nor SLA experts. Only then, does every cloud have a silver lining.

A good example is the Common Reference Model, which we have developed as an EC-funded project under Horizon 2020. The Common Reference Model provides much-needed Cloud SLA guidelines that takes into account real-world SLAs (analysing more than 150 cloud SLAs), standards (including the draft ISO/IEC 19086-1/-2/-3/-4), best practices (e.g., Cloud Standards Customer Council’s), SME use cases, and cloud customers’ feedback.

Our in-depth analysis on relevant standards revealed a number of really important gaps. Standards such as the upcoming ISO/IEC 19086-1/-4 do not contain any reference related to essential elements that SLA-Ready has identified as significant means to empower/guide SMEs in their transition to the Cloud. For example, the advocated elements such as SLA findability, update/validity period, available languages, are still not addressed by the standards. The same situation occurs with known best practices such as the “Cloud SLA checklist” contained in the SMART EC report. These are just a couple of the shortcomings that emerged from our gap analysis.

The Common Reference Model sets out to fill these gaps by including “evident” elements that do not usually appear on standards (e.g. the easiness to find a SLA), but which are considered important for cloud customers. Many people are perhaps not aware that many cloud providers do not make their SLA publicly available, and only send it to the customer when it is time to sign the contract – much too late for the customer to plan their move to the cloud with careful consideration, and know what to expect, what to do and what to expect.

SLA-Ready has made its Common Reference Model publicly available, and will soon be offering free companion tools and repositories of SLAs to empower cloud customers in their journey to the cloud. These new tools complement the SLA-Ready Cloud Service Life Cycle, based on customer needs at different phases of a cloud service and with different levels of expertise, and the Business Hub.

For more information related to SLA-Ready please visit http://sla-ready.eu or contact us at [email protected]

-ADS BY GOOGLE
Latest TechTarget resources

Compliance
Health IT
Cloud Computing
Mobile Computing
Data Center

SearchCompliance

Can aligning compliance and information governance create new revenue?

Jeffrey Ritter discusses the benefits of compliance and information governance process alignment, including the potential for …
Ransomware mitigation strategies include paying up

Ransomware mitigation strategies should be a top business priority as the malware becomes increasingly common. But sometimes, …
Digital governance and compliance tactics for the regulated business

Digitization has become a fact life for businesses, but the increased data volumes and associated information security risks puts…

EWN Network NewsMember Content
read more

EWN Speaker Series – Worklife Balance

No comments

Work-life balance is often an elusive concept for everyone these days. It seems like our lives are getting busier and our visions of productivity and peace are often interrupted by demands and obligations beyond our control.

Women have a special perspective on work-life balance, because they are often expected to fulfill a particularly demanding role at home and at work. Women are often expected to provide a lot of support in their relationships with their families (whether that’s in their role as a “mom”, “spouse” or “sister/daughter”) while also still feeling excited and energized to pursue their business and career goals.

Want to learn how to efficiently manage your work-life balance? Join us at the 2ndEWN Speaker Series on Wednesday 10th August 2016 at Golden Tulip Hotel. Our guest speakers for the program will be Dr. Ellen Hagan (CEO – L’aine Services) and Uncle Ebo Whyte (CEO – Roverman Productions).

RSVP & Payment (Mobile Money):056111044, 0202353097, 0547399743.

Rate: Members (GHC 100), Non Members (GHC 150)

EWN Network NewsEWN Speaker Series – Worklife Balance
read more

EWN MEMBERS ARE PART OF THE 100 MOST OUTSTANDING WOMEN ENTREPRENEUR IN GHANA

No comments

EWN MEMBERS ARE PART OF THE 100 MOST OUTSTANDING WOMEN ENTREPRENEUR IN GHANA

We are proud to announce that some of our members -Edith Dankwa, Pearl Esua-Mensah, Shiela Azuntaba and Theresa Ayoade -hardworking business leaders have been named among some of Ghana’s most outstanding women entrepreneurs. Their outstanding achievements and contributions were recognized by the general public who nominated them to be on the 100MOWE list.
The 100MOWE list which captures women entrepreneurs from various sectors was launched and populated by WomanRising to honour and generate public recognition of the achievements and contributions of 100 of the most inspiring and influential female entrepreneurs in Ghana.

 

Read more about the 100MOWE list here:
http://ameyawdebrah.com/meet-womanrising-100-outstanding-women-entrepreneurs-ghana/

EWN Network NewsEWN MEMBERS ARE PART OF THE 100 MOST OUTSTANDING WOMEN ENTREPRENEUR IN GHANA
read more

EWN Media Launch

No comments

We have launched! and, as such, we have officially begun our journey to Inspire, Empower and Support Ghanaian women to attain great heights both locally and internationally.
We had a successful launch at the Labadi Beach Hotel on April 19th 2016. We are proud and excited as this is the first of many great things to come. We will as the saying goes “let the pictures do the talking”

 

EWN Network NewsEWN Media Launch
read more

Maiden Breakfast Meeting

2 comments

”We should always have three friends in our lives; one who walks ahead who we look up to and follow, one who walks beside us who is with us every step of the way (and) one we reach back for and bring along after we have cleared the way” – Michelle Obama

With a vision to Inspire, Empower and Support women executives to be successful and influential both at the local and international levels EWN was formed. This is the first of its kind in Ghana.

As a prelude to the full launch on the 19th of April, our maiden breakfast session was held on the 8th of March 2016 at the Golden Tulip Hotel in Accra. The date was chosen to coincide with International Women’s Day – a great day on which to meet for the first time.

It was a lively breakfast meeting attended by all founding members and a majority of new members. Here some photos from the day…

Getting Started

It's Good To Get Together

Good To See You

Here We Go

Dotting the I's

Fun times

Engaging

Its Been A While

Its Been A While

Pearl, Carmen, Edith & Theresa

Pearl, Carmen, Edith & Theresa

Smiles

Smiles

Who's there?

Who's there?

Yes Indeed, For Me Too

Yes Indeed, For Me Too

Abena

Abena

Abena-Osei-Poku

Abena-Osei-Poku

Angela Forson

Angela Forson

Antoinette

Antoinette

Deniece

Deniece

Edith Dankwa

Edith Dankwa

Essilfua

Essilfua

Irene Asare

Irene Asare

Ivy Apea Owusu

Ivy Apea Owusu

Lucy and Theresa

Lucy and Theresa

Lucy Quist

Lucy Quist

Maidie Arkutu

Maidie Arkutu

Patience Akyianu

Patience Akyianu

Patricia Obo Nai

Patricia Obo Nai

Pearl

Pearl

Pearl Esua Mensah

Pearl Esua Mensah

EWN Network NewsMaiden Breakfast Meeting
read more