Yvette Adounvo Atekpe has been managing customer focused organizations in the Telecommunications and IT sector for over 20 years, and has been proactively involved in establishing world-class customer service teams and processes for successful start-up ICT organizations in Africa.
Yvette handled the sales and marketing portfolio for Interlink Communications, a Regional distributor for Rank Xerox and British Telecom in Ghana and Francophone West Africa from 1989-1991.
She then established the customer service department for the joint venture between AT&T and KIL Ghana Ltd (Celltel), a telecommunications start-up in 1995.
Yvette Adounvo Atekpe’s passion for outstanding service delivery was evident during her tenure with Celltel Communications Ghana Ltd. a subsidiary of Hutchison Telecom, Hong Kong, as Commercial Manager for Ghana. She designed effective services marketing strategies, formulated and implemented policies and procedures which propelled the organization in becoming an industry standard for customer service delivery in Ghana.
Yvette, representing Celltel Communications was subsequently made a member of the National Communications Policy Planning Committee, which sought to draft and implement an effective Communications Policy for Ghana in 1999.
Yvette was later engaged for a period of 5 years from 2000 – 2005 as Customer Service and Support Manager with Africa Online, where she assisted in restructuring the organization and setting up a formidable customer service team.
Yvette Adounvo Atekpe then joined Accelon Ghana in 2005 as Head of Service Management and Support; and took up the challenge in 2007 as Regional Managing Director for Accelon Ghana Limited, headquartered in South Africa; and successfully steered the organization via its acquisition through Dimension Data Middle East and Africa. Accelon thus evolved under her able leadership to become IS Internet Solutions Ghana Limited (A division of Dimension Data), thereby turning the company around from a loss making entity to profitability and emerging the fastest growing subsidiary within the Internet Solutions global business portfolio in 2015.
As its Chairman and Regional Managing Director, Yvette is currently charged with business development of Internet Solutions in Ghana and expansion into the African Sub-region, a position she has held from 2008 to date.
Yvette Adounvo Atekpe currently Chairs the board of Internet Solutions Ghana, and served as Director on the boards of Dimension Data West Africa and Internet Solutions Mozambique. She previously served on the board of Quality Insurance Company and the Ghana Internet Service Providers Association (GISPA) as its Director for Communication.
Yvette was awarded the ICT woman of the Year 2014 and Industry Personality of the Year 2016 at the Ghana Telecom Awards Gala. She was further ranked among WomanRising Top 50 Corporate Women leaders in Ghana.
Yvette Adounvo Atekpe brings to bear extensive experience in churn management, customer relationship management; project management; excellent people skills and enhanced service delivery efficiencies to guarantee overall customer satisfaction and business profitability.
Yvette studied Law and Philosophy at the University of Ghana, with a major in Sociology (B.A. Hons); a PGD in Marketing of Services from the Maastricht School of Management in the Netherlands and earned a CBA from the Ghana Institute of Management and Public Administration. She has undertaken various Finance, Human Resources and ICT Management courses and e-learning at Banking College, MDPI and DDU.
She is a product and past school prefect of the Holy Child School in Cape-Coast.
Yvette is passionate about advancing the status of women and children in society and served as President of the Zonta Club of Accra II, and as the Board Chair for Zonta District 18 Young Women in Public Affairs. She was co-opted a member of the Ghana Ministry of Communications Committee on promoting Girls in ICT. She is a member of the Executive Women Network.
Yvette is fluent in English, French, Ga, and Twi. She is a stickler for discipline and work ethics, and has great sense of humour. She is a practicing Catholic and married with 2 children.